Warranty

All of our products are sold with a peace of mind warranty

New Golf Trolley Parts
All new parts come with a 12 month warranty

Pre-Owned Golf Trolley Parts
All pre-owned parts come with a 6 month warranty, unless otherwise stated.

New Electric Golf Trolleys
All new electric golf trolleys come with an extensive warranty. Exact details are provided within the product description.

Pre-Owned Electric Golf Trolleys
All pre-owned trolleys come with a 6 month warranty, unless otherwise stated

Golf Trolley Batteries and Chargers
All new golf batteries and chargers come with a minimum 12 month warranty, unless otherwise stated.
Lithium batteries have an extended warranty, exact details are provided within the product description.

Golf Bags and Accessories
All new golf bags and accessories come with a 12 Month Warranty

Electric Trolleys Shipped Outside UK and Ireland
Please be aware there is a Limited warranty on all Electric Trolleys purchased from outside UK and IRELAND.
The manufacturer's warranty covers purchases within the UK and Ireland only. Customers who purchase a trolley from outside the UK & Ireland will only receive a Limited Warranty - this means that if a fault occurred within the limited warranty period (unlikely as this may be), then you would have to pay the shipping costs for the trolley to be repaired. The parts and labour would be covered, but not the shipping cost.

Please note that as the trolley is being sold from a UK retailer, it will come with a UK charger/plug. If you want to use the trolley in Europe you will need to have the correct European Adaptor to charge the battery.

If you prefer to receive full warranty cover for the trolley within your country, then please remove this product from your basket and purchase the trolley from the manufacturer's authorised retailers within your own country.

You may only continue checkout by accepting these special Terms and Conditions stated above, or by removing this product from your order.
 
If you have any questions or queries about product warranties, please feel free to contact us:

Email: info@lambeggolfshop.com
Phone: 08435 23 51 30
Calls from outside the UK: 00442892528101

For details of our flexible Returns Policy, please click HERE

Delivery and Shipping

We try our utmost to process and dispatch orders on the same day, indeed 90% of our orders are dispatched on the same day as the order is placed.

We use Royal Mail 1st Class post for small orders such as spare parts, and DPD for large orders such as golf trolleys.

Our postage rates start from £2.99, with Free UK delivery available on orders over £30.

UK (Eng, Scot, Wales, N. Ireland):

• Royal Mail 1st Class - £2.99 (Free on Orders over £30)
  Non Tracked. Aims to deliver within 1-3 working days. Order before 4pm for same working day dispatch

• Royal Mail 1st Class Tracked - £4.99 (Free on Orders Over £75)
  Aims to deliver within 1-2 working days with online tracking. Order before 4pm for same working day dispatch

• Royal Mail Next Working Day - £6.99 (Free on Orders Over £100)
  Delivered by 1pm* next working day, online tracking and signature on delivery. Order before 4pm for same working day dispatch

• DPD 48 - £9.99 (Free on Orders Over £100)
  Aims to deliver within 2 working days with online tracking. Order before 1pm for same working day dispatch

Ireland

• Royal Mail Tracked £5.99 (Free on Orders over £75)
  Aims to deliver within 2-3 working days  with online tracking. Order before 4pm for same working day dispatch

• DPD Next Working Day £9.99 (Free on Orders over £100)
  Delivered next working day with online tracking. Order before 12pm for same working day dispatch

Europe

• Royal Mail 4-9 Working Days £9.99 (Free on Orders Over £250)

• DPD 5-7 Working Days £19.99 (Free On Orders Over £500)

For all destinations (UK, Ireland, EU, Rest of World):
To find out a postage charge on an item or items, simply add them to your 'Basket' and click on 'View Cart' where the postage rate will be shown (once you choose your delivery area from the drop down menu).

Please note that delivery times stated are accurate, but never guaranteed due to the various reasons outside of our control. This is because we use the a range of third party couriers, like Royal Mail and DPD, to deliver orders to you. As such, factors that influence the ability of these companies to be on time, also affect us, and occasionally, you. Examples include extreme weather conditions, or particularly busy times of the year, such as Christmas. We work closely with our delivery partners to ensure that such occurrences are rare and make a minimal impact on our customers.

We will get in touch if an item in your order is out of stock.

In the rare event when a certain item in your order has ran out of stock, (such as two customers ordering the last item at once), and we are unable to dispatch your goods to you, we shall contact you via e-mail/telephone to advise you of the situation. You will of course have the option to select a different product, choose to wait whilst we re-order from the manufacturer, or cancel your order if it is not convenient for you.

For any shipping queries please contact us:
Tel: 08435 23 51 30
Email: info@lambeggolfshop.com

Returns/Cancellation Policy

Customer service is our No.1 priority, and as such we have a flexible returns policy.

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.

DOWNLOAD RETURNS FORM (PDF)

Faulty Goods-

Under the Consumer Rights Act of 2015 you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.

If an item is faulty, or becomes faulty through normal use, please take the following action:

1 – For purchases under 30 days we will exchange the item at no cost to you, including any return postage costs. In this event, please Contact Us to arrange a replacement.

2 – For new items purchased over 30 days ago, but less than 12 months, please return the item to the address below. After inspection we will either repair, replace or return (if not a manufacturing fault) the item. If faulty, we will reimburse, within reason, costs incurred for returning the item.

3 – For used items purchased over 30 days ago, but less than 3 months, please return the item to the address below. After inspection we will either repair, replace or return (if not a manufacturing fault) the item. If faulty, we will reimburse, within reason, costs incurred for returning the item.

4 – Once we have received your faulty item, we will process your return as quickly as possible and deliver your replacement item via an express service.

5 – Faulty items may be subject to inspection by the manufacturer.

6 – If the item you returned is not considered faulty through inspection, it is the consumer’s responsibility to incur the postage cost to return the items back.

7 – All faulty items must be received back to us within the manufacturer’s warranty period and no faulty returns will be accepted outside of the warranty period.

8 – For Motocaddy and PowaKaddy products, the manufacturer’s warranty cover is available through the authorised service centres within the UK and Ireland only. Customers outside the UK and Ireland will need to return their product back to the UK for repairs and services.

Cancellations-

In addition to our Returns Policy, if you are not completely satisfied with your purchase or wish to cancel it for any reason, under the Consumer Contracts Regulations of 2014 you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.

Goods must be received by us in the same condition they were when you received them.

Once we have received the unwanted order back, we will issue a refund within 7 working days via the original means of payment.

Please note:

Return shipping costs will only be refunded where we have sent the wrong or faulty goods in error.

We cannot accept returns on custom made orders, unless we have sent a faulty or incorrect item.

For all Returns:

• When returning to us we recommend that you use a reputable courier (e.g. Parcelforce) for larger items and Royal Mail Special/Recorded Delivery for smaller items. We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.
• Please fill in a Returns Form, which can be downloaded at the bottom of this page.

Contact Information / Returns Address:

Electric Golf Trolley Spares
Bells Lane
Lambeg, Lisburn
Co. Antrim, BT27 4QH

Email: info@Lambeggolfshop.com
Tel: 08435 23 51 30

If returning any item to us, please download the Returns Form below:

DOWNLOAD RETURNS FORM (PDF)

Owned by Lambeg Golf Shop Ltd
Co. No. NI6307503